Recently, issues of customer service have been a hot topic in our Auto Upholstery Forum – with trimmers and suppliers sharing their thoughts on what constitutes good or bad service. Given the popularity of this subject, we thought it would be helpful to share an interesting article recently published by Performance Loyalty Group – a consultancy that helps businesses gain … [Read more...] about Why You Must Resolve Complaints
Better Business
Offering Customers Leather-Care Service
I’ve never fancied myself a detailer – so when customers ask me to shampoo their vehicles’ carpets or cloth seats, I usually direct them to the nearest carwash. I do, however, offer leather-care service. Allow me to explain why... … [Read more...] about Offering Customers Leather-Care Service
Read The Hog Ring in DLT News
Read our article "3 Ways Auto Upholstery Shops Avoid Slow Season" in this month's issue of DLT News. For many auto upholstery shops, winter is a slow season. Cold weather keeps customers away and the added expenses of Christmas limit their ability to splurge on cosmetic fixes to their cars. Still, there are ways to ensure that your auto trim business doesn’t ground to a halt … [Read more...] about Read The Hog Ring in DLT News
Offering Auto Trim Gift Certificates in HRR
Check out our article "Offering Auto Trim Gift Certificates" on Hotrod & Restoration Magazine‘s website and e-newsletter this month. With Christmas quickly approaching, customers are looking for that perfect autos-related gift to give their car-enthusiast loved ones. Why not make it a gift certificate to your auto upholstery shop? … [Read more...] about Offering Auto Trim Gift Certificates in HRR
The Importance of the First Impression
In his latest article for Hotrod & Restoration Magazine, Harry Weimann – director of education at WyoTech – makes a strong case for why first impressions matter. … [Read more...] about The Importance of the First Impression
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